Great Rocksport Pvt. Ltd. views protection of Buyer’s privacy as a very important principle. We understand clearly that the Buyers and Buyer’s Personal information is one of Great Rocksport Pvt. Ltd’s most important assets. Great Rocksport Pvt. Ltd stores and process Buyer’s Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If The Buyers object to Buyer’s Information being transferred or used in this way please do not use Website.
The information we gather
- Great Rocksport Pvt. Ltd records, stores and analyses the data that is available to us through any of our platforms and stores. This includes
- The data that the Buyer provide when a purchase is made at the store or on the website. The following is the information we request the Buyer to furnish:
- First name/Last name
- Postal code
- This data helps us make sure that we take every measure to make sure that our customers are safe while using any of our services during their adventure activities through various forms which are embedded in the communication that we send across to our customers.
- During the events, competitions and tournaments that we organize through our programs or at campsites.
How Great Rocksport Pvt. Ltd uses and processes customer data
- To send important program related communications.
- To ensure that our customers are safe – If there arises a need to contact our customers with regard to the safety while using the services purchased, we will contact the Buyer only to let the Buyer know the safety concern and offer the Buyer an option to reschedule the program date or venue at no extra cost.
- To be able to process exchange/refund in case the bill is lost.
- To send marketing and promotional messages and other information that might be of interest to our customers. This is only done with the consent of customers. At any point in time the customer can opt -out from receiving these communications.
- To implement and manage referral programs, surveys, contests, promotional activities or events sponsored or managed by Great Rocksport Pvt. Ltd .
- To enhance and optimize our business practices and user experience based on the research and analytics done using the customer data.
- For studying catchment areas and taking decisions to open new campsites. Making it possible to reach out to more customers.
- To be able to contact our unhappy customers and resolve their issues and grievances.